At HOTEL du LAC VIETNAM, we are committed to protecting the privacy and personal information of our guests, partners, and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you access our website or use our services.
1. Information We Collect
We may collect and process the following types of information:
• Personal information such as full name, email address, phone number, nationality, and payment details.
• Reservation and stay information, including booking preferences and special requests.
• Technical information such as IP address, browser type, device information, and website usage data through cookies and analytics tools.
• Communication records when you contact us via email, phone, social media, or website forms.
2. How We Use Your Information
Your information may be used for the following purposes:
• Processing reservations and providing hotel services.
• Managing guest experiences and customer support.
• Sending booking confirmations, updates, promotional offers, or service-related communications.
• Improving our website, products, and guest experience.
• Ensuring security, fraud prevention, and legal compliance.
3. Information Sharing
HOTEL du LAC VIETNAM does not sell or trade your personal information to third parties.
We may share information with:
• Trusted service providers and operational partners supporting hotel operations.
• Payment gateways and booking platforms for reservation processing.
• Government authorities or legal entities when required by applicable laws and regulations.
4. Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.
While we strive to protect your data, no internet transmission or electronic storage method can be guaranteed as completely secure.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
• Improve website functionality and performance.
• Analyze website traffic and user behavior.
• Personalize your browsing experience.
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
6. Third-Party Links
Our website may contain links to third-party websites or booking platforms. HOTEL du LAC VIETNAM is not responsible for the privacy practices or content of external websites.
7. Data Retention
We retain personal information only for as long as necessary to fulfill operational, legal, accounting, or regulatory requirements.
8. Your Rights
Depending on applicable laws, you may have the right to:
• Access your personal information.
• Request corrections or updates.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.
Requests may be submitted through our official contact channels.
9. Updates to This Policy
HOTEL du LAC VIETNAM reserves the right to update or modify this Privacy Policy at any time. Updated versions will be published on our website with the revised effective date.
10. Acceptance of This Privacy Policy
By accessing and using our website, you acknowledge and agree that you have read, understood, and accepted all terms and provisions stated in this Privacy Policy of HOTEL du LAC VIETNAM.
11. Contact Information
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the official communication channels of HOTEL du LAC VIETNAM.
1. Information We Collect
We may collect and process the following types of information:
• Personal information such as full name, email address, phone number, nationality, and payment details.
• Reservation and stay information, including booking preferences and special requests.
• Technical information such as IP address, browser type, device information, and website usage data through cookies and analytics tools.
• Communication records when you contact us via email, phone, social media, or website forms.
2. How We Use Your Information
Your information may be used for the following purposes:
• Processing reservations and providing hotel services.
• Managing guest experiences and customer support.
• Sending booking confirmations, updates, promotional offers, or service-related communications.
• Improving our website, products, and guest experience.
• Ensuring security, fraud prevention, and legal compliance.
3. Information Sharing
HOTEL du LAC VIETNAM does not sell or trade your personal information to third parties.
We may share information with:
• Trusted service providers and operational partners supporting hotel operations.
• Payment gateways and booking platforms for reservation processing.
• Government authorities or legal entities when required by applicable laws and regulations.
4. Data Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, disclosure, or alteration.
While we strive to protect your data, no internet transmission or electronic storage method can be guaranteed as completely secure.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
• Improve website functionality and performance.
• Analyze website traffic and user behavior.
• Personalize your browsing experience.
You may choose to disable cookies through your browser settings; however, some website features may not function properly.
6. Third-Party Links
Our website may contain links to third-party websites or booking platforms. HOTEL du LAC VIETNAM is not responsible for the privacy practices or content of external websites.
7. Data Retention
We retain personal information only for as long as necessary to fulfill operational, legal, accounting, or regulatory requirements.
8. Your Rights
Depending on applicable laws, you may have the right to:
• Access your personal information.
• Request corrections or updates.
• Request deletion of your personal data.
• Withdraw consent for marketing communications.
Requests may be submitted through our official contact channels.
9. Updates to This Policy
HOTEL du LAC VIETNAM reserves the right to update or modify this Privacy Policy at any time. Updated versions will be published on our website with the revised effective date.
10. Acceptance of This Privacy Policy
By accessing and using our website, you acknowledge and agree that you have read, understood, and accepted all terms and provisions stated in this Privacy Policy of HOTEL du LAC VIETNAM.
11. Contact Information
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the official communication channels of HOTEL du LAC VIETNAM.
